How can we help?

Call Red Safety at 888-557-5167.

Hold the panic or fire button for 1 to 3 seconds and an alarm is sent to the monitoring center, and emergency services are dispatched immediately. An alarm sent this way can't be canceled.

The system gives you a short delay to disarm before it sends a signal. Entering your code in time cancels the signal and prevents a false alarm.

The system can't arm yet. Usually a door or window isn't fully closed, a motion detector is sensing movement, or a previous alarm hasn't been cleared from memory. Fix that, and it will arm.

No. Your system is independent and can only be turned off at your control panel or in your app.

Systems can lose communication if the phone or internet service they use is down, or if equipment isn't working properly. Call us and we'll check it.

Heat sources, balloons, blinds and curtains can trigger motion detectors, as can poor placement. If it keeps happening, a technician can adjust or relocate the sensor.

Call central dispatch at 800-597-7203 with your passcode ready. Make sure everyone on your list knows what to do if we call them.

Your passcode is a word or phrase that verifies your identity when an alarm is triggered or when you talk to us about your account. Your master code is the 4-digit code that arms and disarms your panel. We will never ask for it over the phone.

Yes. A duress code disarms the system while silently alerting the monitoring center that you're under threat. Call us to set one up.

Yes. You can assign each user their own code from the panel or the Alarm.com app. Call us or check your manual for step-by-step help.

Yes. A backup battery keeps your system running for several hours, and a low-battery signal is sent to the monitoring center so you can be notified.

Our technicians aim to arrive on time. If we miss an appointment and haven't contacted you, call 888-557-5167 and a service dispatcher will help right away.

Many cities and counties require one, and it's the customer's responsibility to get it, keep it current and give us the permit number and expiration date. Without a valid permit, police may not respond to a burglar alarm and you may be fined. Check your local police department's website.

Every home customer gets one free move. Call before you move and we'll schedule the breakdown and reinstall.

Class A is for wood, paper, cloth, rubber and some plastics. Class B is for grease, oil, gasoline and other flammable liquids. Class C is for live electrical equipment. The number in front of the letter tells you the size of fire it can handle. The wrong extinguisher can make things worse, so ask us which you need.

Remember PASS: Pull the pin, Aim at the base of the fire, Squeeze the handle, Sweep side to side.

Replace smoke alarms every 10 years. Carbon monoxide and combination smoke/CO alarms should be replaced every 5 to 7 years. Replace any alarm right away if it isn't working properly.

Silence the alarm, get everyone to fresh air, and count heads. Call 911 or the fire department. Don't go back in until responders arrive, the building is aired out, and the alarm is back to normal.

CPR takes about 2 hours. CPR and First Aid together take about 3 hours.

Your instructor gives it to you on site.

A minimum of 10. Maximum class size depends on the location. Email us for details.

Our classes meet Department of Health and ILCOR requirements and are taught to the same standard as the American Heart Association. You receive a Red Safety certificate.